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HelpLine Mini: Portable Home Emergency Call with Emergency Call Transmitter and Belt Clip for Home Care, Set with 2 x Bracelet Transmitters

  • Reliable: "Help at the touch of a button!" Give a person in need of care or a senior citizen the safety of being able to make themselves noticeable in an emergency. (The box contents and further details about the respective set can be found below in the product description).
  • When the alarm button of the emergency transmitter is pressed, the HelpLine Mini reacts with beeping, vibration and LED flashing signals.
  • Portable home emergency call: The HelpLine Mini is small, lightweight and mobile. It can be worn comfortably on your belt, e.g. in your trouser pocket or with the help of the belt clip. The batteries in the device last approx. 2 to 3 weeks (as the radio receiver consumes some power when ready to receive). For prolonged use, we recommend rechargeable batteries.
  • The range of the included wireless transmitters is approx. 30 metres in the house. In poor radio conditions (e.g. thick reinforced concrete) or if longer ranges need to be bridged, the set may with one (or more) socket repeater(s). With good placement, a repeater doubles the range of all paired transmitters.
  • The respective set can be extended and combined with a variety of different HelpLine wireless transmitters and receivers to meet your individual care situation. Under "HelpLine accessories" or in the HelpLine by Eiflaender & Soehne-Store you will also find the HelpLine-compatible Telemat sensor mat and much more.
Brand: HelpLine by Eiflaender & Soehne
Size: mit 2x Armbandsender
Color: With 2 X Bracelet Transmitters
Manufacturer: HelpLine
Part Number: V5J7HR3
Isin: I02H4NLJX3YZ

$277.70

  • Free shipping in US
  • Shipping: $14.5 Extended Delivery (Ships from overseas warehouse, 10-15 Business Days)
  • Arrives:

  • Free 30-Day returns

In Stock

Sold by , Fulfilled by IBSPOT
Ships from USA

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HelpLine Mini: Portable Home Emergency Call with Emergency Call Transmitter and Belt Clip for Home Care, Set with 2 x Bracelet Transmitters

HelpLine Mini: Portable Home Emergency Call with Emergency Call Transmitter a...

$277.70

HelpLine Mini: small portable home emergency call with 2 x bracelet transmitters and belt clip.
  • Especially practical when two people need to be cared for.
  • The lightweight, splash-proof bracelet transmitters (density class: IP65) are worn like a watch, are always at hand and can also be kept on when washing or showering.
  • The HelpLine Mini wireless receiver is small and light.
  • It can either be worn comfortably on the belt with the belt clip, or simply carried in your pocket. (So you can also be reached in the garden, for example).
  • The range of the transmitter is up to 30 metres in the house and approx. 100 metres in the open field.
  • The HelpLine Mini requires 2AA batteries for power supply. These hold approx. 2-3 weeks, as the device consumes some power when ready to receive.
  • For frequent or permanent use, we recommend using batteries.
  • You will receive the receiver in flashing/sound/vibration mode, but you can switch it to flash/sound and flash/vibration.
  • Receipt function: each call for help must be acknowledged/turned off at the radio receiver.
  • A total of up to 28 HelpLine transmitters can be trained/paired.
  • The batteries in the bracelet transmitter last approx. 2 years, they can be easily changed by yourself. A low battery is indicated by the transmitter.


Important note: Since the HelpLine Mini is designed as a mobile device, a HelpLine acknowledgement transmitter (Q transmitter) cannot be logged in.


Package includes:
  • HelpLine Mini Wireless Receiver
  • 2 x HelpLine bracelet transmitters.
  • 2 x AA batteries.
  • German user manual.

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $2.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–20 business days $14.50 for the first item, $2.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in their original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.
  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.
  • An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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