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OSITO Portable TENS Unit Digital Machine EMS Pulse Body Massager Muscle Reflex Therapy

Brand: OSITO
Portable TENS Unit Digital Machine EMS Pulse Body Massager Muscle Reflex Therapy
TENS unit EMS machine


  

Digital Muscle Massge Unit Rechargeable Muscle Stimulator Dual Channel with 4 pcs Reusable Electrode Pads 25-Mode and 50-Intensity for Back Neck Knees Pain Muscle Therapy Pain Management Pulse Massager

Please note: This product is not a product that vibrates to achieve a massage effect, it’s a product that stimulates blood circulation through the pulse, allowing the body to feel a massage-like effect, relieving fatigue and pain. Please think twice before placing an order, thank you very much!

 

About  AST-2012A Sliver 

    • POWERFUL DIGITAl muscle MASSAGER - Our muscle stimulator delivers 25 modes and 50 level intensity. The unit modes range from Shiatsu/Deep Tissue to Low Intensity with Kneading/Knocking, Cupping, Acupuncture, and Tapping as other options.
    • INDEPENDENT MODE CONTROL - Dual Channels allow you to operate it like two separate tens machines at once. You can massage 2 parts of your body with same modes and 2 different intensities. Making it more convenient to use and relax your body whenever you need.
    • UPGRADED REUSABLE PADS - The pads have good conduction with hydrogels utilize multi-layer technology, it is reusable for 70-110 times when properly used. Built-in rechargeable lithium battery, continuously use 10 hours after fully charged with a USB cable.
    • PORTABLE WITH ADJUSTABLE TIMER - The default timer can be adjusted from 5-60 minutes, which is especially convenient in case you fall asleep. With portable size, it can be used in the office, car or travel on the go. A Dust-proof Pouch is include.
IMPORTANT!

1>Do NOT move or touch the electrode pads while the product is on. It may shock.
2>Do NOT use any TENS unit if you are pregnant;
3>Do NOT use any TENS unit if you are using a pacemaker or other metal;
4>Do not use for labor or hypertension patients;
5>Do not place electrode pads on broken or damaged skin;
6>Do not use it near the sensitive parts of the body, heart, brain, mouth, etc;
7>Please increase strength level one by one, don't continuously increase the intensity level in short time.
8>Treatment can not be effected unless all of the electrodes are placed.



  
 

 

 HOW TO USE? 
  1. Connet the TENS unit with the electrode pads and connection wire;(Full charged before use.)
  2. Place each pair of pads on clean, dry and healthy skin(no sweat, no oil) near the pain area and do not overlap the pads;
  3. Turn on the TENS unit, press the seitch button for about 3 seconds;
  4. Set the time, default timer is 30 minutes. 5 minutes will be increased for every press;
  5. Set the mode, total of 25 different modes.(Massager-like modes: kneading, beating, pressing, shiatsu, mannipulation, rubbing, tapping, massager circulation ets.)
  6. Set the intensity for dual channels, P1 and P2 can be set separately.
👍
  

Contact us

If you are dissatisfied for any reason, please do not be quick to leave negative or neutral feedback. We’ll try our best to resolve any problem for you to make EACH CUSTOMER 100% SATISFIED and always leave positive feedback to all our customers.


  

 

 

  
We offer free postage within the UK on all our products unless stated otherwise. The couriers we may use include: Royal Mail, Yodel, DX and DPD. 
 
We strive to dispatch orders within 24 hours (Mon - Fri only). 
Once an order is dispatched you will receive an email. All the goods are shipped from our UK warehouse via tracked service. Goods under our standard free delivery service normally take 2-5 working days but please allow up to 14 days for delivery in case of postal delays. Deilvery times are provided by the carrier and may vary with package origin and desitination, particularly during peak periods.
 
Delivery will be made to the address specified in your order. It is important to note, as soon as funds have been received, goods are instantly released to the distribution centre, immediately processed and then dispatched with our courier.Should you wish to change the delivery address once your order has been processed, a charge of £5 per parcel will apply and your delivery date may be subject to a short delay.

If you provide us with any incorrect delivery details which results in the order being delivered to an incorrect address, we cannot be held responsible for any loss you may incur as a result.
 
If for any reason your parcel has been attempted to be delivered more than twice and failed then a card will be left by the courier with instructions for you to follow. In the case of Royal Mail it is possible that they may only attempt one delivery. It is your responsibility to contact the courier using the card left by them and rearrange delivery or arrange to collect the item. If you fail to do this and it is sent back to us as RTS (Returned To Sender) then an admin fee of £5 will be applied. This admin fee also applies to orders placed under the 'click and collect from Argos' scheme.
 
Your purchasing of this item is an agreement to these terms.

We are pleased to offer express shipping at an additional cost. If you require this service please select this option from the delivery options on top of the listing. 
 
For next day delivery we use YODEL, DPD and DX. Orders must be placed before 12pm for next day delivery. 
Additional postage costs will be incurred to the following areas:
  
- Northern Ireland
- Republic of Ireland
- Scottish Islands
- Channel Islands 
- and all other islands off the mainland.

Additional charges are determined by location and weight listed above. If in doubt then please get a quote by emailing us before purchasing an iterm.


PayPal is generally the preferred method of payment for eBay due to its speed and security offered to both buyers and sellers alike. If you do not have a PayPal account, there is an option within the PayPal checkout for buyers to enter their debit/credit card details to complete the eBay transaction quickly and efficiently. For more information you can contact www.paypal.com
 
Orders received by us are held for a maximum of 5 days. After such time, if no payment has been received, we reserve the right to cancel the order. However, stock is prioritised to orders on a first come, first serve basis for those which provide immediate payment. Therefore we cannot guarantee the availability of stock for orders which have been placed, but cleared funds have not been received.

To avoid delays on delivery please make sure accurate address information is provided, taking into consideration that a delivery address entered through eBay can often be super-seeded by a set address in your PayPal account.
You have the right to cancel your order within 30 days of receipt. If the goods are faulty then the standard statutory rights apply. All our products sold through our ebay store are covered by the 30 day right to cancel policy. To enable us to authorise a return you must notify us within 30 days from the day you receive your goods by contacting us via eBay messaging system stating your order date and user ID. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by us in the original state, unused and undamaged. We cannot accept a return on any personal hygiene items where the original packaging has been opened/unsealed or used . Items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.

If your item is delivered by our couriers Yodel or DX then please inspect your goods upon delivery. If you suspect any damage has occurred to your item or if the packaging looks damaged then please sign the delivery note as 'Goods Damaged' or reject the delivery and inform us via eBay messages asap.
If you continue to browse and use our eBay store, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sash Time Ltd T/A sashtime relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our eBay store.

The term [The Company] or 'us' or 'we' refers to the owner of the eBay store whose registered office is ‘Online Seller RMA ,  Unit 73 Interlink Way West  #66750458 ,  Leicester  Leicestershire  LE67 1LD  UK  Registered in UK. The term 'you' refers to the user or viewer of our eBay store.

The use of this eBay store is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase.

While we take all reasonable care to ensure that all details, descriptions, colours, specifications and prices of products on this website are accurate at the time of entering the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We reserve the right to alter specifications without prior notice. All weights and sizes listed are approximate and to be used as a guideline only. The representations of colour are approximate due to limitations in both the photographic and specifications of different output devices. All goods are subject to availability.

Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

The display of any product in our eBay store is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed, you will receive an order acknowledgement containing the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.

Order acceptance and completion of the contract between you and us will occur upon the dispatch (to you) of the products ordered, unless we have been unable to accept your order or you have cancelled your order.

Non acceptance of an order may occur for the following reasons:-

- The product ordered being unavailable from stock.
- Where your offer relates to goods that have been priced / advertised incorrectly from that which we have intended.
- We are unable to obtain authorisation for your payment.
- You do not meet the eligibility to place an order as set out in these terms & conditions.
Contract Cancellation - Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods . If your order has been processed then return costs are your responsibility. (Please see the returns section for details)

By placing an order with Sash Time Ltd T/A sashtime you confirm that:-

You are legally capable of entering into binding contracts. You are at least 18 years old. You have provided your real name, phone number, e-mail address, payment details and any other requested information.


All our products sold through our ebay store are covered by the 30 day right to cancel policy. To enable us to authorise a return you must notify us within 30 days from the day you receive your goods by contacting us via eBay messaging system stating your order date and user ID. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by us in the original state, unused and undamaged. We cannot accept a return on any personal hygiene items where the original packaging has been opened/unsealed or used . Items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.

Country/Region of ManufactureChina
Massage FunctionsElectrical Stimulation
BrandOSITO
ModelAST-2012A
Body AreaFull Body, Arm, Back, Foot, Hand, Legs, Neck, Shoulder, Wrist
TypeMuscle Stimulator
FeaturesRechargeable, Electric, Handheld, Hypoallergenic, Lightweight, Manual, Silent
Custom BundleNo
MPNB079GG3HNX
MaterialABS
ColorSilver
Power SourceUSB Charging
Labels & CertificationsEU Medically Certified CE 0413 & FDA Approval (OTC)
Manufacturer Warranty1Year
Main PurposePain Relief
ProductTENS/EMS Unit
Number of Channels2
Brand: OSITO
Isin: IZ0IUCNQBKIL

$56.91

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OSITO Portable TENS Unit Digital Machine EMS Pulse Body Massager Muscle Reflex Therapy

OSITO Portable TENS Unit Digital Machine EMS Pulse Body Massager Muscle Refle...

$56.91 $57.00 (0% off)

Portable TENS Unit Digital Machine EMS Pulse Body Massager Muscle Reflex Therapy
TENS unit EMS machine


  

Digital Muscle Massge Unit Rechargeable Muscle Stimulator Dual Channel with 4 pcs Reusable Electrode Pads 25-Mode and 50-Intensity for Back Neck Knees Pain Muscle Therapy Pain Management Pulse Massager

Please note: This product is not a product that vibrates to achieve a massage effect, it’s a product that stimulates blood circulation through the pulse, allowing the body to feel a massage-like effect, relieving fatigue and pain. Please think twice before placing an order, thank you very much!

 

About  AST-2012A Sliver 

    • POWERFUL DIGITAl muscle MASSAGER - Our muscle stimulator delivers 25 modes and 50 level intensity. The unit modes range from Shiatsu/Deep Tissue to Low Intensity with Kneading/Knocking, Cupping, Acupuncture, and Tapping as other options.
    • INDEPENDENT MODE CONTROL - Dual Channels allow you to operate it like two separate tens machines at once. You can massage 2 parts of your body with same modes and 2 different intensities. Making it more convenient to use and relax your body whenever you need.
    • UPGRADED REUSABLE PADS - The pads have good conduction with hydrogels utilize multi-layer technology, it is reusable for 70-110 times when properly used. Built-in rechargeable lithium battery, continuously use 10 hours after fully charged with a USB cable.
    • PORTABLE WITH ADJUSTABLE TIMER - The default timer can be adjusted from 5-60 minutes, which is especially convenient in case you fall asleep. With portable size, it can be used in the office, car or travel on the go. A Dust-proof Pouch is include.
IMPORTANT!

1>Do NOT move or touch the electrode pads while the product is on. It may shock.
2>Do NOT use any TENS unit if you are pregnant;
3>Do NOT use any TENS unit if you are using a pacemaker or other metal;
4>Do not use for labor or hypertension patients;
5>Do not place electrode pads on broken or damaged skin;
6>Do not use it near the sensitive parts of the body, heart, brain, mouth, etc;
7>Please increase strength level one by one, don't continuously increase the intensity level in short time.
8>Treatment can not be effected unless all of the electrodes are placed.



  
 

 

 HOW TO USE? 
  1. Connet the TENS unit with the electrode pads and connection wire;(Full charged before use.)
  2. Place each pair of pads on clean, dry and healthy skin(no sweat, no oil) near the pain area and do not overlap the pads;
  3. Turn on the TENS unit, press the seitch button for about 3 seconds;
  4. Set the time, default timer is 30 minutes. 5 minutes will be increased for every press;
  5. Set the mode, total of 25 different modes.(Massager-like modes: kneading, beating, pressing, shiatsu, mannipulation, rubbing, tapping, massager circulation ets.)
  6. Set the intensity for dual channels, P1 and P2 can be set separately.
👍
  

Contact us

If you are dissatisfied for any reason, please do not be quick to leave negative or neutral feedback. We’ll try our best to resolve any problem for you to make EACH CUSTOMER 100% SATISFIED and always leave positive feedback to all our customers.


  

 

 

  
We offer free postage within the UK on all our products unless stated otherwise. The couriers we may use include: Royal Mail, Yodel, DX and DPD. 
 
We strive to dispatch orders within 24 hours (Mon - Fri only). 
Once an order is dispatched you will receive an email. All the goods are shipped from our UK warehouse via tracked service. Goods under our standard free delivery service normally take 2-5 working days but please allow up to 14 days for delivery in case of postal delays. Deilvery times are provided by the carrier and may vary with package origin and desitination, particularly during peak periods.
 
Delivery will be made to the address specified in your order. It is important to note, as soon as funds have been received, goods are instantly released to the distribution centre, immediately processed and then dispatched with our courier.Should you wish to change the delivery address once your order has been processed, a charge of £5 per parcel will apply and your delivery date may be subject to a short delay.

If you provide us with any incorrect delivery details which results in the order being delivered to an incorrect address, we cannot be held responsible for any loss you may incur as a result.
 
If for any reason your parcel has been attempted to be delivered more than twice and failed then a card will be left by the courier with instructions for you to follow. In the case of Royal Mail it is possible that they may only attempt one delivery. It is your responsibility to contact the courier using the card left by them and rearrange delivery or arrange to collect the item. If you fail to do this and it is sent back to us as RTS (Returned To Sender) then an admin fee of £5 will be applied. This admin fee also applies to orders placed under the 'click and collect from Argos' scheme.
 
Your purchasing of this item is an agreement to these terms.

We are pleased to offer express shipping at an additional cost. If you require this service please select this option from the delivery options on top of the listing. 
 
For next day delivery we use YODEL, DPD and DX. Orders must be placed before 12pm for next day delivery. 
Additional postage costs will be incurred to the following areas:
  
- Northern Ireland
- Republic of Ireland
- Scottish Islands
- Channel Islands 
- and all other islands off the mainland.

Additional charges are determined by location and weight listed above. If in doubt then please get a quote by emailing us before purchasing an iterm.


PayPal is generally the preferred method of payment for eBay due to its speed and security offered to both buyers and sellers alike. If you do not have a PayPal account, there is an option within the PayPal checkout for buyers to enter their debit/credit card details to complete the eBay transaction quickly and efficiently. For more information you can contact www.paypal.com
 
Orders received by us are held for a maximum of 5 days. After such time, if no payment has been received, we reserve the right to cancel the order. However, stock is prioritised to orders on a first come, first serve basis for those which provide immediate payment. Therefore we cannot guarantee the availability of stock for orders which have been placed, but cleared funds have not been received.

To avoid delays on delivery please make sure accurate address information is provided, taking into consideration that a delivery address entered through eBay can often be super-seeded by a set address in your PayPal account.
You have the right to cancel your order within 30 days of receipt. If the goods are faulty then the standard statutory rights apply. All our products sold through our ebay store are covered by the 30 day right to cancel policy. To enable us to authorise a return you must notify us within 30 days from the day you receive your goods by contacting us via eBay messaging system stating your order date and user ID. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by us in the original state, unused and undamaged. We cannot accept a return on any personal hygiene items where the original packaging has been opened/unsealed or used . Items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.

If your item is delivered by our couriers Yodel or DX then please inspect your goods upon delivery. If you suspect any damage has occurred to your item or if the packaging looks damaged then please sign the delivery note as 'Goods Damaged' or reject the delivery and inform us via eBay messages asap.
If you continue to browse and use our eBay store, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sash Time Ltd T/A sashtime relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our eBay store.

The term [The Company] or 'us' or 'we' refers to the owner of the eBay store whose registered office is ‘Online Seller RMA ,  Unit 73 Interlink Way West  #66750458 ,  Leicester  Leicestershire  LE67 1LD  UK  Registered in UK. The term 'you' refers to the user or viewer of our eBay store.

The use of this eBay store is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase.

While we take all reasonable care to ensure that all details, descriptions, colours, specifications and prices of products on this website are accurate at the time of entering the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We reserve the right to alter specifications without prior notice. All weights and sizes listed are approximate and to be used as a guideline only. The representations of colour are approximate due to limitations in both the photographic and specifications of different output devices. All goods are subject to availability.

Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

The display of any product in our eBay store is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed, you will receive an order acknowledgement containing the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.

Order acceptance and completion of the contract between you and us will occur upon the dispatch (to you) of the products ordered, unless we have been unable to accept your order or you have cancelled your order.

Non acceptance of an order may occur for the following reasons:-

- The product ordered being unavailable from stock.
- Where your offer relates to goods that have been priced / advertised incorrectly from that which we have intended.
- We are unable to obtain authorisation for your payment.
- You do not meet the eligibility to place an order as set out in these terms & conditions.
Contract Cancellation - Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods . If your order has been processed then return costs are your responsibility. (Please see the returns section for details)

By placing an order with Sash Time Ltd T/A sashtime you confirm that:-

You are legally capable of entering into binding contracts. You are at least 18 years old. You have provided your real name, phone number, e-mail address, payment details and any other requested information.


All our products sold through our ebay store are covered by the 30 day right to cancel policy. To enable us to authorise a return you must notify us within 30 days from the day you receive your goods by contacting us via eBay messaging system stating your order date and user ID. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by us in the original state, unused and undamaged. We cannot accept a return on any personal hygiene items where the original packaging has been opened/unsealed or used . Items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.

Country/Region of ManufactureChina
Massage FunctionsElectrical Stimulation
BrandOSITO
ModelAST-2012A
Body AreaFull Body, Arm, Back, Foot, Hand, Legs, Neck, Shoulder, Wrist
TypeMuscle Stimulator
FeaturesRechargeable, Electric, Handheld, Hypoallergenic, Lightweight, Manual, Silent
Custom BundleNo
MPNB079GG3HNX
MaterialABS
ColorSilver
Power SourceUSB Charging
Labels & CertificationsEU Medically Certified CE 0413 & FDA Approval (OTC)
Manufacturer Warranty1Year
Main PurposePain Relief
ProductTENS/EMS Unit
Number of Channels2
PushAuction

Condition

New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is ...

Country/Region of Manufacture

China

Massage Functions

Electrical Stimulation

Brand

OSITO

Model

AST-2012A

Body Area

Full Body, Arm, Back, Foot, Hand, Legs, Neck, Shoulder, Wrist

Type

Muscle Stimulator

Features

Rechargeable, Electric, Handheld, Hypoallergenic, Lightweight, Manual, Silent

Custom Bundle

No

MPN

B079GG3HNX

Material

ABS

Color

Silver

Power Source

USB Charging

Labels & Certifications

EU Medically Certified CE 0413 & FDA Approval (OTC)

Manufacturer Warranty

1Year

Main Purpose

Pain Relief

Product

TENS/EMS Unit

Number of Channels

2

UPC

Does not apply

Shipping Summary:

  • Packages are shipped from Monday to Friday.
  • The usual time for processing an order is 1 to 3 business days, but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
  • We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products. 

Estimated delivery times:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-5 business days
  • International Shipping: 10 - 15 business days

Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. ibspot is not liable for any delays in international transportation or customs clearance.

Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of ibspot's shipping partner.

Shipping Status: 

As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number. 

If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that timeframe.

Order changes: 

Please contact our customer support if the order needs to be canceled or modified.

Item not received: 

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. you'd wish to contact the carrier to hunt the packages. Once a package is marked “Delivered” by the carrier, we are no longer responsible for lost or stolen items. Please ensure you provide a secure delivery address.

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@ibspot.com.

 

Please Read Our Return & Refund Policy Carefully: 

Return: 

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.

Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping Cost

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund: 

  • Purchases may be returned within 30 days of the shipping date for a refund. 
  • Refund will be issued to your original form of payment.
  • Refunds for orders purchased with IBSPOT Gift Cards and/or IBSPOT Notes will be issued as a  IBSPOT Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless  required by law. 

Refund Processing 

• Returns to a IBSPOT store will be refunded to the original form of payment or gift card. • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5  business days after we receive your return. Please allow 5-7 business days for your return to arrive at our Returns Center. 

• Note: It may take a few days until your bank posts the refund to your account. 

Claims: 

Claims related to the product. Be sure to check the details of your purchase carefully before you make the payment, and  check the contents of the package(s) promptly upon receipt. If you have a problem with the product, visit our Support  Center to find out about return shipping arrangements. 

WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND: 

WRONG PRODUCT: 

If you discover your order is flawed please contact us Mail: support@ibspot.com. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective,  damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants),  custom products (such as special orders or personalized items), and personal care goods (such as  beauty products). We also do not accept returns for hazardous materials, flammable liquids, or  gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return  is accepted, make a separate purchase for the new item. 

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