Health Farm Goat Milk Calcium Chewables 300 tablets, 4 packs, 300 pieces, 4 pieces / 헬스팜 산양유 밀크칼슘 츄어블 300정 4팩, 300개, 4개
Health Farm Goat Milk Calcium Chewables 300 tablets, 4 packs, 300 pieces, 4 pieces / 헬스팜 산양유 밀크칼슘 츄어블 300정 4팩, 300개, 4개
Health Farm Goat Milk Calcium Chewables 300 tablets, 4 packs, 300 pieces, 4 pieces / 헬스팜 산양유 밀크칼슘 츄어블 300정 4팩, 300개, 4개
Customer Appreciation Gift Presentation Information
Awesome free gift for all customers who purchase!
Store Wish, a 5,000 won discount coupon that can be used immediately for customers who sign up for form notifications
2% of purchase amount accumulated
“Free gift for all customers who purchase more than 50,000 won”
▶▶▶▶▶▶▶▶▶▶▶▶▶▶ The Green Life ◀◀◀◀◀◀◀◀◀◀◀◀◀◀◀◀
◆ Customers who spend 50,000 won or more - free goat milk hypoallergenic soap
The payment amount is based on the payment amount excluding shipping costs.
This gift may change without notice depending on local circumstances.
◆ Customers paying over 100,000 won - Free propolis toothpaste + Manuka honey soap
The payment amount is based on the payment amount excluding shipping costs.
This gift may change without notice depending on local circumstances.
◆ Customers paying over 200,000 won - Free propolis toothpaste + propolis candy
The payment amount is based on the payment amount excluding shipping costs.
This gift may change without notice depending on local circumstances.
◆ Customers who spend 300,000 won or more - Manuka honey (MGO30+) sticks x 3 x 3 will be given as a gift
The payment amount is based on the payment amount excluding shipping costs.
This gift may change without notice depending on local circumstances.
◆ Customers paying over 400,000 won - Manuka 3 honey (MGO30+) sticks x 3 + free propolis candy
The payment amount is based on the payment amount excluding shipping costs.
This gift may change without notice depending on local circumstances.
Save up your points and get a discount next time!
2% of payment amount accumulated
The payment amount is based on the payment amount excluding shipping costs.
You will receive points if you write a review after confirming your purchase.
Review points
Accumulate points - Text review 1,000 won
Photo/video review 3,000 won
Frequently Asked Questions FAQ
Q The invoice has appeared, but I can’t track the delivery.
When shipping a product from New Zealand, an invoice number is assigned.
After customs clearance is completed, you can track your shipment once it is handed over to the domestic post office delivery company.
Q Whose number should I use for my personal customs clearance code?
The personal customs clearance code must be the recipient number, not the orderer.
If the recipient and personal customs clearance code do not match, customs clearance is not possible.
Be sure to write down the recipient's personal customs clearance number.
Q Is it really genuine?
Yes, we at The Green Life only sell genuine products.
Please check before ordering
Even if you order from another overseas direct purchase site, if the recipient is the same, it will be sent on the same date.
Please note that combined taxation may apply when entering Incheon Airport.
Your payment amount includes product purchase cost, delivery address, purchase agency fee, customs duties, etc.
It's all included
Due to the nature of overseas delivery, the recipient's personal customs clearance code number must be entered.
You must fill it out in order for customs clearance to proceed smoothly.
If the entered information does not match, delivery may be delayed.
Issuance of unique personal customs clearance code
This product is shipped directly from New Zealand.
The Korea Customs Service’s personal customs clearance code is required.
(You can purchase up to 6 overseas direct health foods at a time)
Customs Service personal customs clearance code
Check your personal customs clearance code! Is this your first time buying overseas? Is this your first time reporting imported goods? The new issuance of “personal customs clearance code issuance” can be used after simple identity verification. Personal customs clearance code issuance user guide 24 hours a day, 365 days a year chatbot consultation 1:1 chat KakaoTalk consultation Remote support for PC users International cooperation between the Korea Customs Service and the Prosecutor's Office to block drugs
unipass.customs.go.kr
If you send us your personal customs clearance code, delivery will be completed within 5 to 10 days.
Personal customs clearance number
A unique personal customs clearance code is required for customs clearance of products purchased directly from overseas.
The personal customs clearance code is a unique code for personal identification instead of the resident registration number, and can be easily issued by entering simple information such as name and mobile phone number at the Korea Customs Service's personal customs clearance unique code issuance site.
Once issued, you can continue to use it.
When ordering overseas direct products, a personal customs clearance code is required. You can receive it right away by searching for your personal customs clearance code on Naver.
If the orderer and recipient are different
Recipient = Owner of unique personal customs clearance code
Please enter the recipient information accurately.
When ordering, in accordance with the customs enforcement rules, the recipient's
You must enter the street name address (5 digit zip code)
Normal shipping is possible without return processing.
Recipient contact information, name, and customs code must all match.
Example) Orderer is child, recipient is mother When you come,
Please enter your mother ’s customs clearance number and phone number.
“The customer who orders and the person who receives the goods
If different, please enter the recipient's personal customs clearance code.
The recipient and the owner of the personal customs clearance code are different.
In case of reasons caused by the customer, such as incorrect input, non-submission, or loss of contact.
Customs clearance may be delayed and if there is a long delay
Customers will be subject to a fine .
Regarding customs clearance delays, returns, or disposal due to customer reasons,
Since it is the buyer's fault, the costs incurred are your responsibility.
You will have to pay for it, so be sure to enter the recipient information accurately.
“Please fill in”
Consumers who purchase products through overseas purchasing agencies are required to provide their ‘personal customs clearance code’.
Even if you order goods from different sites on different days, if they arrive at the port on the same day and the shipping country is the same, they will be subject to combined taxation.
Combined taxation is a system in which two or more goods imported separately or repeatedly or with the same port arrival date are added together and taxed at the time of import customs clearance in order to exempt low-value goods. However, even if combined taxation is applied, even if the sum of the product prices does not exceed USD 150, which is the small tax exemption standard, it is not taxed. Even if it does not exceed USD 150, it is subject to taxation if the combined result exceeds the self-use recognition standard.
Expiration date
-All items are shipped directly from New Zealand.
-We will send you the most recently produced product with at least 1 year left from the order date.
-The expiration date varies depending on the product, so it is difficult to indicate it accurately.
-If you would like an accurate expiration date, please contact us through product inquiry, Talk Talk consultation, or The Green Life Customer Center at 070-8095-9229 and we will gladly advise you.
-Containers and labels may change without notice depending on the manufacturer's circumstances.
Delivery information
-Direct delivery to New Zealand, the average delivery period is 5 to 7 days on weekdays (excluding Saturdays, Sundays and public holidays).
-After air transportation, you will receive it through customs clearance and via post office delivery.
-Once delivery begins via post office after customs clearance at Incheon Customs, you can track the delivery through the post office delivery tracking.
-Delivery may be delayed longer than expected due to local product out-of-stock, flight delays, emergency shipment, customs clearance, and quarantine procedures. In this case, you will be notified separately.
Customs clearance regulations
- In accordance with the Korea Customs Service's recognition standards for self-use of small-value items (April 11, 2011), a total of 6 health functional foods can be purchased at a time.
-If you purchase more than 6 items, they will be divided and delivered sequentially (excluding some items such as honey over 5kg, cosmetics, toothpaste, etc.).
-Even if you order from another overseas direct purchase site, if the recipient is the same and the arrival date at Incheon Airport is the same, combined taxation may be processed. We inform you in advance that we are not responsible for the combined taxation that arises. Please note that you must pay it yourself. Please do.
-All products are shipped directly from New Zealand and follow the customs clearance procedures of the Korean Customs Service.
-Your payment amount includes the purchase fee for the Juziland product, shipping fee, purchase agency fee, customs duties, etc.
- Providing customs clearance information (unique personal customs clearance code) is the orderer's obligation.
-Customs clearance is not possible if customs clearance information (unique personal customs clearance code) is not provided.
-The personal information provided will be used only for delivery purposes and then immediately destroyed.
-All products from The Green Life cannot be resold and are only available for customs clearance for personal consumption.
Exchange/Return/Refund
-The product subscription cancellation period is within 7 days from the date of receipt of the product.
- For products that are defective or defective, damaged during delivery, or misdelivered (delivered as a different product), the seller will cover 100% of the costs for an exchange or refund.
- When returning or exchanging an item due to the customer's simple change of mind or mistake, the customer must pay the actual cost, including import duties, overseas round-trip shipping fee (actual cost), and local round-trip delivery fee.
-Products cannot be returned or exchanged
1 When the value of the product is significantly reduced due to opening or use of the product
2If the product label or product box is damaged by being separated or removed
3Even if the product is delivered as a different product from the ordered product, the value of the product has decreased significantly due to reasons 1 or 2.
-All products of The Green Life are purchased through a purchasing agency service and do not have inventory in Korea in accordance with the purchasing agency tax law, so product exchanges are not possible.
-Overseas purchase agencies cannot return to the head office address when requesting a return, so please be sure to contact The Green Life Customer Center at 070-8095-9229 before returning the product and follow the instructions.
Order cancellation/change
-Order cancellation is only possible at the “preparation for delivery” stage. If you cancel an order at the “delivery” stage, you must pay import duties, international round-trip shipping fee (actual cost), and local round-trip delivery fee at actual cost.
-For quick and accurate delivery, once a customer's order is confirmed, we immediately begin packaging and preparing for shipment.
- This product is a purchase agency product and is not in stock, so even if the order is completed at this shopping mall, it may be sold out/cancelled due to lack of stock at overseas shopping malls and local circumstances. Please understand.
Food and Drug Administration Information
-The Green Life has excluded product functionality information as much as possible to avoid illegal exaggerated advertising in accordance with health functional food laws.
Health functional food business report number: No. 2022-0252197
Internet purchasing agency business for imported foods, etc. Business report number: No. 20230016100
The Green Life Customer Center 070-8095-9229
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고객감사 사은품 증정 안내
구매해주신 모든 고객님들께 드리는 대박 사은품!
스토어찜, 서식알림가입고객 즉시 사용 가능한 5,000원 할인 쿠폰 증정
구매금액의 2% 적립
“5만원 이상 구매한 모든 고객님들께 사은품 증정”
▶▶▶▶▶▶▶▶▶▶▶▶▶▶ 더그린라이프 ◀◀◀◀◀◀◀◀◀◀◀◀◀◀◀◀
◆ 50,000원 이상 결제 고객 - 산양유 저자극 비누 증정
산양유 저자극 비누
결제 금액은 배송비를 제외한 결제금액 기준입니다
본 사은품은 현지 사정에 따라 예고없이 변경될 수 있습니다
◆ 100,000원 이상 결제 고객- 프로폴리스 치약+마누카 꿀 비누 증정
프로폴리스 치약+마누카 꿀 비누
결제금액은 배송비를 제외한 결제금액 기준입니다
본 사은품은 현지 사정에 따라 예고없이 변경될 수 있습니다
◆ 200,000원 이상 결제 고객- 프로폴리스 치약+프로폴리스 사탕 증정
프로폴리스 치약+프로폴리스 사탕
결제금액은 배송비를 제외한 결제금액 기준입니다
본 사은품은 현지 사정에 따라 예고없이 변경될 수 있습니다
◆ 300,000원 이상 결제 고객- 마누카 꿀(MGO30+) 스틱 3개입×3 증정
마누카 꿀(MGO30+) 스틱 3개입×3
결제금액은 배송비를 제외한 결제금액 기준입니다
본 사은품은 현지 사정에 따라 예고없이 변경될 수 있습니다
◆ 400,000원 이상 결제 고객- 마누카 꿀(MGO30+) 스틱 3개입×3 + 프로폴리스 사탕 증정
마누카 꿀(MGO30+) 스틱 3개입×3 증정+ 프로폴리스 사탕
결제금액은 배송비를 제외한 결제금액 기준입니다
본 사은품은 현지 사정에 따라 예고없이 변경될 수 있습니다
적립금을 모아서 다음에 할인받으세요!
결제금액의 2%적립
결제금액은 배송비를 제외한 결제금액 기준입니다
구매확정 후 리뷰쓰면 포인트 드려요
리뷰포인트
포인트적립-텍스트리뷰 1,000원
포토/동영상 리뷰 3,000원
많이 하시는 질문 FAQ
Q 송장은 떳는데 배송조회가 안돼요
뉴질랜드에서 상품을 발송시에 송장번호가 부여되며,
통관이 완료된 후 국내 우체국 택배사에 인계되면 조회가 가능합니다.
Q 개인통관고유부호는 누구 번호로 작성해야 하나요?
개인통관고유부호는 주문자가 아닌 수령인번호를 적으셔야합니다.
수령인과 개인통관고유부호가 불일치 할 경우 통관이 불가하니
꼭 수령인 개인통관번호로 작성해주세요.
Q 정말 정품이 맞나요?
네 저희 더그린라이프는 오직 정품만 판매합니다.
주문 전에 꼭 확인 해주세요
다른해외직구사이트에서 주문하신 경우라도 수령인이 같은 경우, 같은 날짜에
인천공항 입항 시 합산과세 처리될 수 있으니 주의하시기 바랍니다.
고객님의 결제 금액에는 상품 구입비, 배송지, 구매대행 수수료, 관부가세등이
모두 포함되어 있습니다
해외배송 특성상 수령인의 개인통관고유부호번호를 반드시
기입하셔야 정상적으로 통관이 원활하게 진행됩니다.
입력 정보가 일치하지 않으면 배송지연 사유가 될 수 있습니다.
개인통관고유부호 발급
본 상품은 뉴질랜드에서 직배송되며
관세청 개인통관고유부호가 필요합니다.
(해외직구건강식품은 한번에 최대 6개까지 구매가능합니다)
고객님의 개인통관부호를 보내주실 경우 5~10일 이내 배송완료
개인통관고유번호
해외 직구 상품의 세관 통관을 위해서는 개인통관 고유부호가 필요합니다.
개인통관 고유부호는 주민등록번호를 대신하여 개인확인을 위한 고유부호이며, 관세청 개인통관고유부호 발급사이트에서 성명, 핸드폰번호등 간단한 정보를 입력하면 쉽게 발급 받을 수 있습니다.
한번 발급 후 계속 사용하실 수 있습니다.
해외 직구상품을 주문하실 때 개인통관부호가 필요합니다. 네이버에서 개인통관고유부호를 검색하시면 바로 받으실 수 있습니다.
주문인과 수취인이 다를 경우
수취인=개인통관고유부호 소유인
수령인 정보를 정확하게 기입하여 주세요.
주문 시 관세청 시행 규칙에 따라 수령인의
도로명주소(우편번호 5자리)를 꼭 기입하셔야
반송처리없이 정상 발송이 가능하며
수령인 연락처, 이름, 통관 부호가 모두 일치해야 됩니다.
예시) 주문자가 자녀, 수령자가 어머님 이실 때,
어머님의 통관번호와 전화번호를 입력하여주세요.
“주문하시는 고객과 물품을 수령하시는 분이
다르실 때는 받으시는 분의 개인통관고유부호를 입력해 주세요.
수취인과 개인통관고유부호 소유인이 다르거나
오입력, 미제출, 연락두절 등 고객님의 사유로 인한 경우
통관이 지연될 수 있으며 장기 지연시
고객님께 과태료가 발생합니다.
고객님의 사유로 인해 통관 지연,반송, 폐기에 대해서는
구매자 과실이 되므로 발생된 비용은 고객님께서
부담하셔야 하니 수령인 정보를 꼭 정확하게
기입하여 주시기 바랍니다“
해외구매대행 상품을 구매하시는 소비자들은 ’개인통관고유부호‘를 의무적으로 제공해야합니다.
물품을 각각 다른 날에 다른 사이트에서 주문하여도 같은 날에 입항하고 발송국이 같으면 합산과세됩니다.
합산과세는 소액물품 면세를 위해 분할 또는 반복하여 수입하거나 입항일이 같은 두건 이상의 물품을 수입통관시 합산하여 과세하는 제도입니다. 다만, 합산과세 되어도 물품가격의 합이 소액면세기준인 미화 150달러를 넘지 않는 경우에도 과세되지 않으며, 미화 150달려를 넘지 않더라도 합산결과 자가사용 인정기준을 초과하는 경우 과세대상이 됩니다.
유통기한
-모든 상품은 뉴질랜드에서 직접 배송됩니다.
-주문일로부터 최소1년이상 남은 가장최근에 생산된제품으로 보내드립니다
-유통기한은 제품별로 수시 변동이 있어 정확한 표기가 어렵습니다.
-정확한 유통기한을 원하시는 경우 상품문의, 톡톡상담 또는 더그린라이프 고객센터 070-8095-9229로 연락주시면 친절히 안내드리겠습니다
-제조사 사정에 따라 용기나 라벨은 통보없이 변경될 수 있습니다.
배송안내
-뉴질랜드 직배송으로 평균 배송기간은 평일 기준 5~7일입니다(토,일요일 및 공휴일 제외).
-항공운송 이후 통관을 거쳐 우체국 택배를 통해 수령하시게됩니다.
-인천세관 통관 이후 우체국 택배로 배송이 시작되면 우체국 배송조회로 배송추적이 가능합니다
-현지에서 상품의 품절, 항공기 지연, 긴급물품 선적, 통관 및 검역 절차에 다라 예상보다 배송이 지연될 수 있으며 이 경우 별도로 안내를 드립니다
통관규정
-관세청 소액물품의 자가사용 인정기준(2011.4.11.)에 의거 건강기능식품은 한번에 총6개까지 구매하실 수 있습니다.
-6개이상 구매시 나눠서 순차 배송됩니다(꿀5kg이상,화장품,치약등 일부 품목제외).
-다른해외직구사이트에서 주문하신 경우도 수령인이 같은 경우 인천공항 입항일이 같으면 합산과세 처리될 수 있으며 이로 발생되는 합산과세에 대해서는 당사는 책임이 없음을 사전에 알려드리며 고객님께서 직접 납부하셔야되니 주의하시기 바랍니다.
-모든상품은 뉴질랜드 직배송이며 한국 관세청의 통관절차를 따르고 있습니다.
-고객님의 결제 금액에는 쥬질랜드 상품 구입비,배송비,구매대행수수료,관부가세등이 모두 포함되어 있습니다.
-통관정보(개인통관고유부호)제공은 주문자의 의무 사항입니다
-통관정보(개인통관고유부호)를 제공하지 않을 경우 세관 통관이 불가합니다
-제공받은 개인 정보는 배송용도로만 사용후 즉시 파기합니다
-더그린라이프의 모든 상품은 재판매가 불가하며, 개인소비 목적으로만 통관이 가능합니다.
교환/반품/환불
-상품청약철회 가능 기간은 상품 수령일로부터 7일 이내입니다.
-제품 불량 및 하자,배송중 파손,오배송(다른제품으로 배송)된 상품에 대해서는 판매자가 100%부담하여 교환및환불처리해드립니다.
-고객님의 단순변심,착오에 의한 반품 교환 시 수입관세,해외 왕복 배송료(실비) 및 현지 왕복 택배반품 수수료등을 실비로 지불하셔야합니다.
-반품교환불가상품
1 제품의 개봉또는 사용으로 상품의 가치가 현저히 감소했을시
2상품의 라벨이나 상품박스가 분리 또는 베거되어 훼손되었을시
3주문한 상품과 다른 것으로 배송이 되었을 경우라도 상품이 1,2번의 사유로 상품의 가치가 현저히 감소했을 시
-더그린 라이프의 모든 상품은 구매대행 서비소로 구매대행세법에 의거 국내에 재고를 보유하고 있지않아 제품의 교환은 불가합니다
-해외구매대행은 반품의뢰시 본사 주소로 반품 불가하오니 반품전 반드시 더그린라이프 고객센터 070-8095-9229로 연락후 안내에 따라 진행해 주시기 바랍니다
주문취소/변경
-주문취소는 “배송준비”단계에서만 가능하며 ‘배송중“단계에서 주문취소시 수입관세,해외왕복배송료(실비)및 현지왕복택배반품수수료등을 실비로 지불하셔야합니다.
-신속하고 정확한 배송을 위해 고객 주문이 확인되면 즉시 제품포장 및 발송 준비과정에 들어가고 있습니다
-해당상품은 구매대행 상품으로 재고를 보유하고 있지않아 본 쇼핑몰에서 주문이 완료외었다하더라도 해외 쇼핑몰의 재고부족및현지 사정에의해 품절/취소가 될 수 있으니 이점 양해부탁드립니다
식약청안내
-더그린라이프는 건강기능식품관련법률에 의거,불법적인 과대광고를 피하기 위해 제품의 기능성 안내를 최대한 제외하였습니다.
건강기능식품 영업신고번호: 제2022-0252197
수입식품등인터넷 구매대행업 영업신고번호: 제20230016100
더그린라이프 고객센터 070-8095-9229
- product name: Product Name: See product details
- Name and location of manufacturing facility: Producer: See product details / Location: See product details
- Expiration date and storage method: Expiration date: See product details / Storage method: See product details
- Capacity (weight) and quantity of contents per packaging unit: Capacity (weight) by packaging unit: See product details / Quantity by packaging unit: See product details
- Raw material name and content: Raw material name: See product details | Content: See product details | Country of origin: See product details
- Nutrition information: Nutrition information: See product details
- Function information: Functional information: Refer to product details
- Intake, method of intake, precautions for intake, and possibility of side effects: Intake, method of intake, and precautions when taking: See product details.
- Medicine or not: Expression that it is not a medicine for preventing or treating disease: See product details
- Indication of genetically modified health foods: Genetically modified health functional food status: Not eligible
- Imported health functional food phrases: In case of imported food, the phrase “Import declaration required under the Health Functional Foods Act”: Import declaration required under the Food Sanitation Act
- Precautions for consumer safety: Note: See product details
- Consumer consultation phone number: Consumer consultation phone number: See product details
- Used by date: None
Shipping Summary:
- Packages are shipped from Monday to Friday.
- The usual time for processing an order is 1 to 3 business days, but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
- We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
Estimated delivery times:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-5 business days
- International Shipping: 10 - 15 business days
Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. ibspot is not liable for any delays in international transportation or customs clearance.
Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of ibspot's shipping partner.
Shipping Status:
As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.
If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that timeframe.
Order changes:
Please contact our customer support if the order needs to be canceled or modified.
Item not received:
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. you'd wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@ibspot.com.
Please Read Our Return & Refund Policy Carefully:
Return:
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund:
- Purchases may be returned within 30 days of the shipping date for a refund.
- Refund will be issued to your original form of payment.
- Refunds for orders purchased with IBSPOT Gift Cards and/or IBSPOT Notes will be issued as a IBSPOT Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless required by law.
Refund Processing
• Returns to a IBSPOT store will be refunded to the original form of payment or gift card. • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 5-7 business days for your return to arrive at our Returns Center.
• Note: It may take a few days until your bank posts the refund to your account.
Claims:
Claims related to the product. Be sure to check the details of your purchase carefully before you make the payment, and check the contents of the package(s) promptly upon receipt. If you have a problem with the product, visit our Support Center to find out about return shipping arrangements.
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:
If you discover your order is flawed please contact us Mail: support@ibspot.com. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
