Giraffe Tools Retractable Garden Water Hose Reel Wall Mounted-5/8" x 90 ft
Giraffe Tools Retractable Garden Water Hose Reel Wall Mounted-5/8" x 90 ft
Giraffe Tools Retractable Garden Water Hose Reel Wall Mounted-5/8" x 90 ft
Giraffe Tools Retractable Hose Reel 5/8-Inch * 90-Feet
A wall-mounted retractable hose reel provides you with a one-stop watering service. Always prepared to use it anywhere, anytime.
About this item
- 🍁[STABLE AND DURABLE LOCK ANY LENGTH] Giraffe retractable water hose reel is pre-installed with a 85+5ft hybrid hose, which can lock at any length as you want, covers every corner of your garden.
- 🍁[AUTO REWIND WATER HOSE REEL] Give the hose a gentle tug, it will retract automatically back in. The unique rewind system can roll up the hose neatly without any kinks. No more bending and mess with the tangled hoses.
- 🍁[DETACHABLE LEADER HOSE] The automatic hose reel retractable has equipped with 5ft leader hose, you can easily replace it into required length.
- 🍁[HEAVY DUTY GARDEN HOSE]Adapted the hybrid retractable hose, ensures the wall mount hose reel leak-free and long-lasting. The 85ft hose in the hose reel passed the 200PSI pressure test and the 600PSI bursting pressure test.
- 🍁[EASILY ASSEMBLE & DISASSEMBLE INCLUDING EVERYTHING] This heavy duty hose reel has included everything you need. Open the package, assemble the hose reel on the wall with the 180-degree rotation bracket, put the hose reel on the bracket, connect the leader hose to the faucet, open the nozzle, enjoy your garden watering.
- 🍁[24 MONTHS WARRANTY] Contact us to get timely solution & lifetime friendly customer support. Giraffe Tools promises to solve all your problems in the most professional way!
Policy
Shipping is free in the US for all products.
We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
Orders will start shipping within 2 business days.
Process time does not include Saturdays, Sundays, or holidays.
Shipping Method
Orders within the 48 states will be shipped via FedEx.
YONGKANG HAILI INDUSTRIAL CO., LTD. Established in 1996. Professional manufacturer of retractable power equipment, pressure washer and hybrid hose. After decades of continuous pursuit, it has become the leader in this industry. In 2017, it established its brand named Giraffe Tools and entered the United States online market.
HAILI is committed to family-based product design, bringing a trend of serialized sales to the market.
HAILI invests 35% of its profit to develop new products every year. Today, the Giraffe Tools brand holds a large market share in several categories of retractable hose reels on Amazon in the United States.
HAILI has passed ISO9001 and IATF16949 quality management system certification, BFCI factory inspection, and all products are insured by PICC.
For Non-Quality Issues:
We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shippment.
For Defective/Damaged/Incorrect Items:
Customer satisfaction is our priority. In the rare event, you may receive a defective, damaged, or incorrect item, please contact us with a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)
Refund Process and Details:
Please allow 1 week for your return to be processed. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.
Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us. We will reply to you within 24 hours on business day. To solve your problem more efficiently, please contact us with relevant pictures or videos.
All Giraffe products strictly comply with ISO 9001, CE and other quality certification system requirements. All GIRAFFE TOOLS products have a 2 year Warranty.
| Brand: | Giraffe Tools |
|---|---|
| Isin: | ISDJ4DJRTXEE |
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Giraffe Tools Retractable Hose Reel 5/8-Inch * 90-Feet
A wall-mounted retractable hose reel provides you with a one-stop watering service. Always prepared to use it anywhere, anytime.
About this item
- 🍁[STABLE AND DURABLE LOCK ANY LENGTH] Giraffe retractable water hose reel is pre-installed with a 85+5ft hybrid hose, which can lock at any length as you want, covers every corner of your garden.
- 🍁[AUTO REWIND WATER HOSE REEL] Give the hose a gentle tug, it will retract automatically back in. The unique rewind system can roll up the hose neatly without any kinks. No more bending and mess with the tangled hoses.
- 🍁[DETACHABLE LEADER HOSE] The automatic hose reel retractable has equipped with 5ft leader hose, you can easily replace it into required length.
- 🍁[HEAVY DUTY GARDEN HOSE]Adapted the hybrid retractable hose, ensures the wall mount hose reel leak-free and long-lasting. The 85ft hose in the hose reel passed the 200PSI pressure test and the 600PSI bursting pressure test.
- 🍁[EASILY ASSEMBLE & DISASSEMBLE INCLUDING EVERYTHING] This heavy duty hose reel has included everything you need. Open the package, assemble the hose reel on the wall with the 180-degree rotation bracket, put the hose reel on the bracket, connect the leader hose to the faucet, open the nozzle, enjoy your garden watering.
- 🍁[24 MONTHS WARRANTY] Contact us to get timely solution & lifetime friendly customer support. Giraffe Tools promises to solve all your problems in the most professional way!
Policy
Shipping is free in the US for all products.
We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
Orders will start shipping within 2 business days.
Process time does not include Saturdays, Sundays, or holidays.
Shipping Method
Orders within the 48 states will be shipped via FedEx.
YONGKANG HAILI INDUSTRIAL CO., LTD. Established in 1996. Professional manufacturer of retractable power equipment, pressure washer and hybrid hose. After decades of continuous pursuit, it has become the leader in this industry. In 2017, it established its brand named Giraffe Tools and entered the United States online market.
HAILI is committed to family-based product design, bringing a trend of serialized sales to the market.
HAILI invests 35% of its profit to develop new products every year. Today, the Giraffe Tools brand holds a large market share in several categories of retractable hose reels on Amazon in the United States.
HAILI has passed ISO9001 and IATF16949 quality management system certification, BFCI factory inspection, and all products are insured by PICC.
For Non-Quality Issues:
We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shippment.
For Defective/Damaged/Incorrect Items:
Customer satisfaction is our priority. In the rare event, you may receive a defective, damaged, or incorrect item, please contact us with a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)
Refund Process and Details:
Please allow 1 week for your return to be processed. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.
Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us. We will reply to you within 24 hours on business day. To solve your problem more efficiently, please contact us with relevant pictures or videos.
All Giraffe products strictly comply with ISO 9001, CE and other quality certification system requirements. All GIRAFFE TOOLS products have a 2 year Warranty.
- Number of Items in Set: 1
- Color: Light Grey
- Indoor/Outdoor: Indoor & Outdoor
- Set Includes: 1 * Retractable Hose Reel, 1 * Nozzle, 1 * Lead-in Hose, 1 * Mounting Bracket 4 * Anchor Kit.
- Material: Polypropylene
- Item Length: 22.79 in
- Operation Mode: Automatic
- Mounting: Wall Mounted
- Brand: Giraffe Tools
- Type: Hose Reel
- Capacity: 90 ft
- Manufacturer Warranty: 2 Years
- Item Height: 17.55 in
- Manufacturer: Giraffe Tools
- Model: AW4058US-LG
- Features: Automatic Rewind, With Storage Compartment
- Item Width: 10.19 in
- Item Weight: 28.4 pounds
- UPC: Does not apply
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $2.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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