AHC [3 types of Royal Collagen] Prime Expert EX basic 3 sets + 3 types of Royal Collagen (serum, / AHC [로얄콜라겐3종] 프라임 엑스퍼트 EX 기초 3세트+로얄 콜라겐 3종(세럼,
AHC [3 types of Royal Collagen] Prime Expert EX basic 3 sets + 3 types of Royal Collagen (serum, / AHC [로얄콜라겐3종] 프라임 엑스퍼트 EX 기초 3세트+로얄 콜라겐 3종(세럼,
![AHC [3 types of Royal Collagen] Prime Expert EX basic](https://images.ibspot.com/96bqk7bwjeqi5yi4sih6lhhg6uf6?width=600&height=600&format=jpeg)
AHC [3 types of Royal Collagen] Prime Expert EX basic 3 sets + 3 types of Royal Collagen (serum, / AHC [로얄콜라겐3종] 프라임 엑스퍼트 EX 기초 3세트+로얄 콜라겐 3종(세럼,
- Functional certification: Wrinkle improvement
| Brand: | AHC |
|---|---|
| Isin: | I7WH4566KWUX |
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Fast Shipping
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- 기능성인증: 주름개선
- Functional certification: wrinkle improvement
- Volume or weight of contents: Toner 130ml
- Product main specifications: Can be used on all skin types
- Expiration date or period of use after opening: Date of manufacture: After September 2023, Expiration date: 30 months from the date of manufacture, 12 months after opening
- How to use: Take an appropriate amount of this product and spread evenly on the skin. (Order of use: Skin → Lotion → Cream)
- Cosmetics manufacturer, responsible cosmetics seller, and customized cosmetics seller: [Prime EX Basics] Manufacturer: Kolmar Korea / Responsible Distributor: Carver Korea
- Country of manufacture: See detailed description
- All ingredients: See detailed description
- Functional or not: Whitening/wrinkle functionality
- Precautions when using: 1. If you experience any of the following abnormalities while using cosmetics, you should stop using them. If you continue to use them, the symptoms will worsen, so consult a dermatologist. If you experience any abnormalities such as red spots, swelling, itching, or irritation during use. me. If the application area has the above abnormalities due to direct sunlight. 2. Do not use on areas with wounds or abnormalities such as eczema or dermatitis. 3. Precautions for storage and handling a. Be sure to close the cap after use. me. Keep out of reach of infants and children. all. Do not store in places with high or low temperatures or in direct sunlight. 4. Use around the eyes. 5. If you are severely irritated by bandages or compresses, be careful.
- Quality assurance standards: Follows relevant laws and consumer dispute resolution standards - Except for trial portions (1.5ml each of toner, lotion, and cream), returns may be difficult after opening and use. - Please call customer service first to request a return/exchange. - Requests must be made within 30 days of receiving the product. - Products that are deteriorated or contaminated due to customer carelessness cannot be exchanged or returned. - In case of exchange and after-sales service, it is done in the form of re-delivery after return. - After the product has been used, it cannot be exchanged/returned even within the exchange/return period, except in case of a defective product. - Partial cancellation/partial return/partial exchange is not possible. (Different from consumer dispute resolution standards)
- Consumer consultation phone number: Contact person: Carver Korea / Contact number: 080-332-0855
- More Image Description:
model name
[3 types of Royal Collagen] AHC Prime Expert EX basic 3 sets + 3 types of Royal Collagencomposition
Main composition
Component name standard quantity AHC Prime Expert EX Boosting Toner 130ml 3 AHC Prime Expert EX Essence Lotion 130ml 3 AHC Prime Expert EX Intense Cream 50ml 3 AHC Royal Collagen Serum 25ml One AHC Royal Collagen Ampoule 30ml One AHC Royal Collagen Cream 60ml One Additional configuration
Component name standard quantity [Free Trial] AHC Prime Expert EX Boosting Toner 1.5ml One [Free Trial] AHC Prime Expert EX Essence Lotion 1.5ml One [Free Trial] AHC Prime Expert EX Intense Cream 1.5ml One caution
1) If you experience any abnormal symptoms or side effects, such as red spots, swelling, or itching, due to direct sunlight when using cosmetics or after using them, consult a specialist.
2) Refrain from using it on areas with wounds, etc.
3) Precautions for storage and handling
a) Store out of reach of children.
B) Store away from direct sunlight.Return conditions
■ Returns may be difficult if you use the product other than the free trial portion (1.5ml*3 sheets).
■ Please call customer service first to request a return/exchange.
■ Requests must be made within 14 days of receiving the product .
■ It may be difficult to exchange/return products that are deteriorated or contaminated due to customer carelessness.
■ After using the product, exchange/return may be difficult even within the exchange/return period, except in case of product defect.
■ When returning a product, it is difficult to return the product smoothly if you submit it through a convenience store delivery service or a handwritten invoice from Lotte Courier.
■ CS product-related processing standards
Please check the number of components used in all configurations. (Free returns are possible if one item per product type is used (based on submission of opinion). For duplicate use, partial payment is required even if documents are submitted)
When using the product, after visiting the hospital and receiving treatment , you must fax a medical opinion containing the name of the disease, a medical fee invoice (receipt printed from the hospital), and a copy of the bankbook in the name of the orderer or consignee to process a return after confirmation.
※ Optional medical expenses (other than basic treatment such as laser) are excluded, and only the out-of-pocket expenses (within the salary range) can be refunded once. FAX: 02-3272-2211
We inform you that free returns are not possible as skin problems are not due to product defects but are due to differences in individual skin characteristics.Year of manufacture
[AHC Prime Expert EX Skin, Lotion, Cream] Manufactured after 23.09 / 30 months from date of manufacture, 12 months after opening
[AHC Royal Collagen Serum, Ampoule, Cream] Manufactured after 23.09 / 36 months from date of manufacture, 12 months after opening
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $4.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
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Email: support@ibspot.com
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Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
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The item must be unused, in the same condition as received, and in its original packaging.
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A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
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Perishable goods (for example, food, flowers, newspapers, magazines)
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Intimate or sanitary goods
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Hazardous materials or flammable liquids/gases
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Gift cards
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Downloadable software
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Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
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Books with obvious signs of use
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Opened CDs, DVDs, software, or vinyl records
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Items not in their original condition, damaged, or missing parts not due to our error
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Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
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In-store returns are refunded to the original form of payment or issued as a gift card.
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Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
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5–7 business days for the return to reach our Returns Center.
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An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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