Frontpage of vendor Grace Store Hanoi

At IBSPOT, we understand the importance of getting your order to you as quickly and efficiently as possible. That's why we offer a variety of shipping options to meet your needs.

Domestic Shipping:

Standard Shipping: Our standard shipping option typically takes 3-5 business days for delivery, depending on the destination.

Expedited Shipping: For an additional fee, we offer expedited shipping options that will get your order to you faster.

International Shipping:

We do offer international shipping, please contact us for more information on international shipping rates and availability.

Customers are responsible for any customs and import taxes that may apply.

Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances. We will make every effort to get your order to you as soon as possible.

Order Processing:

Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking information.

Lost or Damaged Items:

If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and get a replacement package to you as soon as possible. Please note that ibspot.com is not responsible for any delays caused by the shipping carrier or customs clearance.

Unclaimed Orders

Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.

Individual packaging

In some cases, an order may be split into different packages for any of the following reasons:

Some items may be out of stock.

Weight Limits for Regular Shipping by the Post Office.

Resend

Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to help@ibspot.com, and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.

Applications of COVID-19

In response to COVID-19, all of our carriers are taking precautions to ensure the health and well-being of their drivers and customers, and transit times may increase.

We hope you understand and appreciate the steps we are taking to protect you and ensure we can continue to operate as normal.

Thank you for choosing ibspot.com as your global ecommerce shopping platform. If you have any questions about our shipping policy, please do not hesitate to contact us, our customer service email is help@ibspot.com, thank you.

You can find answers to many questions below, but if you need additional help, please feel free to reach out to us.

EMAIL
support@ibspot.com

WORK HOURS
8:00 a.m. - 5:00 p.m. ICT, (Monday to Saturday)